Frequently Asked Questions


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Q.  What is this CA settlement about?(Top)
A.  A settlement has been reached in an antitrust and unfair competition class action lawsuit about certain Microsoft software acquired by consumers and businesses between February 18, 1995 and December 15, 2001 for use in California. Under the terms of the settlement, Microsoft will provide vouchers totaling up to $1.1 billion to eligible California users of its Windows, MS-DOS, Office, Excel, Word, Works Suite or Home Essentials 97 or 98 products to be redeemed for cash after they purchase qualifying computer hardware or software.
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Q.  What benefits are available under the settlement?(Top)
A.  You will receive vouchers redeemable for cash after the purchase of a wide variety of software and computer hardware products. The vouchers are worth: $16 for each Microsoft Windows or MS-DOS license claimed; $29 for each Microsoft Office license claimed; $5 for each Microsoft Word, Home Essentials or Works Suite license claimed; and $26 for each Microsoft Excel license claimed. 
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Q.  What can the vouchers be used for?(Top)
A. 

You can exchange your vouchers for cash by submitting proof of purchases you made after July 18, 2003 of the following computer products: Any desktop, laptop, or tablet computer made by any manufacturer for any operating system platform, or any of the following devices: printers, scanners, monitors, keyboards, or pointing devices (e.g. mouse, trackball). Qualifying software includes any non-custom software offered by any software vendor for use on a desktop, laptop or tablet computer. The qualifying computer hardware or software does not have to be a Microsoft product. After you submit proof of purchase to the Settlement Claims Administrator with your voucher, a check will be sent to you for the amount of your purchase. The Claims Administrator will keep track of any remaining value on the voucher for your use in making future purchases. The voucher will explain the redemption procedure in more detail.

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Q.  How can I transfer my voucher?(Top)
A. 

Under the terms of the settlement, you may transfer, give or sell up to $650 of your voucher value to another person or entity, such as your favorite school or charity.

If the total value of your voucher is $650 or less: On the back of the voucher there is a section to be completed to transfer the voucher. Follow the instructions you will find there. If you wish to transfer to more than one person or entity or to transfer only a part of this voucher, please contact the Claims Administrator toll free at 1-800-960-5660.

If the total value of your voucher is $651 or greater: For information on how to transfer part of your voucher, please contact the Claims Administrator toll free at 1-800-960-5660.

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Q.  When is the last day I can purchase a product to redeem my voucher?(Top)
A.  You may purchase a product as late as January 16, 2015, but you must mail your voucher and receipts to the address shown on the voucher so that they are postmarked before January 16, 2015.
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Q.  How long does it take to get a payment after I send in the voucher and receipt?(Top)
A. 

Typically a payment will be processed within 60 days after the Claims Administrator receives the voucher and all necessary documentation and determines that the claim is in good order. Payments will be mailed on a monthly basis beginning August 2006.

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Q.  What if the purchase I made is less than the total amount of my voucher?(Top)
A.  If you redeem less than your full voucher amount, the Claims Administrator will send you a check for the amount of eligible products redeemed and a new voucher for the remainder of your balance.
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Q.  The website shows my current balance is the same as my beginning balance but I sent in a Redemption Form last week.  When will it show on the website?(Top)
A. 

You will be able to view redemption activity online on the date the check is mailed, which will be within approximately 60 days after submitting your voucher for redemption. 

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Q.  How long should I wait to receive a payment before I ask to have the check voided and reissued?(Top)
A.  If a payment has not arrived after 30 days from the mail date, contact the Claims Administrator to void and reissue the payment. You may contact the Claims Administrator by phone at 1-800-960-5660 and press 9 to speak with a specially trained Volume License Representative.
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Q.  A payment shows on my balance statement but I have not received it and my address has changed. What do I do?(Top)
A. 

If a payment has not arrived after 30 days from the mail date, contact the Claims Administrator in writing to void and reissue the payment to your new mailing address. The request must be received in writing in order for the mailing address on the check to be changed. Mail the request along with your new address information to the Claims Administrator at the address below.

Claims Administrator
Microsoft-California Settlement
P.O. Box 790
Minneapolis, MN 55440-0790
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Q.  I cashed my check last week. When will the payment show as cleared on my balance statement?(Top)
A.  A payment should post as cleared on your balance statement within approximately 30 days from the cleared date. The Claims Administrator updates cleared payment data monthly when the data is received from the bank.